Returns & Exchanges
What condition must the snowboard be in for a full refund?
Can I return a board if I've only removed the plastic wrap but haven't ridden it?
My board arrived damaged or flawed. What is the first step?
How long does it take to process my refund after you receive the return?
I received this as a gift. Can I return it for store credit?
For a full refund (minus the restocking fee and original shipping), the board must be unused, unmounted, and in its original packaging with all plastic wrap, tags, and accessories.
No. The product must be in the same condition as received, which includes the original plastic wrap. Removing it typically invalidates the return eligibility.
Contact us within 48 hours of delivery. We will evaluate the issue for a potential replacement or refund. Note: minor aesthetic variations in custom boards are not considered defects.
Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
We do not offer exchanges for store credit. For security reasons, if you need to return a gift, the refund will be issued to the original purchaser, not the gift recipient. Additionally, a 15% restocking fee will be deducted from the final refund amount. For returns not related to product defects or quality issues, please contact our customer service for further details.
Are sale items or "Factory Seconds" returnable?
What if my return package gets lost on the way back to you?
Can I drop off my return at a physical warehouse location?
All sales on discounted items, including "Factory Seconds," are final sale and cannot be returned, unless damaged upon arrival.
The customer is responsible for the return shipment until it reaches our facility. We recommend using a tracked and insured shipping service.
No, we do not accept in-person returns. All returns must be shipped to the address provided in your return authorization.
Do you charge a restocking fee?
How will I know when you've received my return?
Can I keep the bindings but return the board (or vice versa) from a bundle?
If I exchange for a cheaper board, how is the difference refunded?
Do I need the original box to return the snowboard?
What items are definitely non-returnable?
Why was my return request declined?
What is your return policy window? (Is it extended for the holidays?)
Do you offer free return shipping, or is the cost on me?
Can I exchange my board for a different size directly?
Can I return a board after I’ve mounted bindings on it?
How do I create a return label and send the gear back?
Yes, a 15% restocking fee is applied to all approved returns to cover handling and inspection costs.
You will receive an email notification once your return has been received and checked in at our warehouse.
No, bundles must be returned in their entirety with all components to be eligible for a refund.If you are returning a discounted bundle that includes bindings, you will be charged the original price for the bindings and will be responsible for the return shipping costs of the snowboard.
As we do not offer direct exchanges, you would receive a refund for the returned item (minus fees) and would need to purchase the cheaper board separately.
Yes, the original packaging (box and internal plastic wrap) is required for a return.
All custom products (custom graphics, personalized gear) are FINAL SALE. Additionally, any used, mounted, or damaged items (outside of delivery defects) are non-returnable.
Common reasons include: the 15-day window has passed, the item shows signs of use or mounting, original packaging is missing, or the item is a custom/non-returnable product.
- Our return policy is 15 days, which means you have 15 days after receiving your item to request a return.
- If 15 days have passed since your delivery, we cannot offer you a refund or exchange.
The customer is responsible for all return shipping costs, which are non-refundable. Additionally, a 15% restocking fee is deducted from your refund to cover our inspection and repackaging costs.
We do not offer direct exchanges. To get a different size, you would need to initiate a return for the original board (following all return criteria) and then place a new order for the desired size.
No. Once bindings have been mounted, the snowboard is considered “used” and is not eligible for return, unless there is a verifiable manufacturing defect upon delivery
You must first contact us via email to request a return authorization. If approved, we will provide you with specific return instructions and the shipping address. Returns sent without prior authorization will not be accepted.