Warranty & Durability
If I buy a board second-hand, does the warranty transfer to me?
Do I need my original receipt/proof of purchase for a claim
How long does the warranty evaluation process usually take?
Do I have to pay to ship the board back for warranty inspection?
If my specific model is out of stock, what will you replace it with?
Does the warranty period restart when I receive a replacement board?
Will mounting non-standard bindings or drilling holes void my warranty?
Can I get a partial credit instead of a full replacement?
Yes, the manufacturer's warranty also applies to second-hand items. The warranty transfers with the product on the condition that the original purchaser provides the proof of purchase to the subsequent owner.
Yes, to be eligible for warranty service, you must retain your proof of purchase, such as the order confirmation email or receipt.
When you file a valid claim, a new snowboard will be shipped to you free of charge at no cost to you.
If the product you ordered is out of stock, we guarantee to replace it with a comparable or higher-grade item.
Yes, you will receive a notification regarding updates to your warranty period.
We kindly inform you that such actions will indeed void your warranty.
We kindly confirm that this option is available for you.
Is cosmetic fading or graphic discoloration covered?
Do you offer spare parts (e.g., splitboard clips)?
Do you offer a "Crash Replacement" discount if I break my board outside of warranty?
How long is the warranty period on your snowboards?
I hit a rock/tree while riding. Is this impact damage covered?
How do I start a warranty claim? (What photos do you need?)
Will I get a repair, a replacement, or a refund?
Is top-sheet chipping considered a defect?
What is covered under warranty vs. what is considered "wear and tear"?
Is edge delamination covered by the warranty?
Does the warranty cover base damage from rails, boxes, or rocks?
How long does the warranty evaluation process usually take?
We understand that some color fading may occur with regular use, which is not covered under warranty. To improve your experience, we are actively investing in better printing techniques. For any further questions, our customer service team is happy to assist.
Unfortunately, we do not provide spare parts, such as splitboard clips.
We offer a Crash Replacement service. If you can provide video footage of the damage for our technical research, you will also receive a corresponding discount from our brand. For detailed inquiries, please contact customer service.
The warranty periods for our snowboard series are as follows: the Land Tour series comes with a 2-year warranty, the VERTEX and STRATUS series come with a 3-year warranty, and the custom ZENITH series is backed by a 5-year warranty.
Our warranty does not cover damage resulting from impacts with objects like rocks or trees, which is classified as accidental physical damage.
If you need to return an item, please follow the official guidelines: first, contact our customer service, and then provide clear photos from multiple angles and a 360-degree video of the product as required.
We understand that some fading may occur with regular use. Please note that this type of aesthetic wear is not covered by the product warranty. To improve your experience, we are continually investing in better printing techniques for greater color retention.However, if a quality issue is a manufacturing defect covered under the warranty, we will provide a replacement of the same snowboard model.
Regarding whether top-sheet chipping is considered a defect, it shall be determined based on the size of the chipped area. You may refer to the product manual or contact our customer service for further guidance.
To help you fully understand the after-sales support for our products, we would like to kindly remind you that due to differences in positioning, functions and designs among different product series, their corresponding warranty policies and coverage scopes will also vary. We recommend that you refer to the relevant chapters in the product manual for accurate warranty information matching your purchased series before use. If you have any questions, please feel free to contact our customer service team for assistance at any time.
Regarding whether edge delamination is covered by the warranty, we would like to kindly explain that edge delamination which does not affect product performance is not included in the warranty coverage.
We kindly inform you that such damage is not covered by the warranty.
It generally takes 5-10 working days.